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"Hosting" is another term for "in the cloud." It means that your Lacerte or ProSeries software and data are stored ("hosted") on a secure web server at a protected facility, instead of locally on your office computer. You access them over a protected internet connection rather than via your local network.

It means you're not tied down to your office to run Lacerte or ProSeries. You can access your software anywhere, anytime, and on any device with an internet connection, including a Mac. It’s the exact same Lacerte or ProSeries software you’re used to, simply on the cloud.

If you're familiar with Lacerte or ProSeries, no time at all. There’s no learning curve, and we personally walk you through the setup so that’s easy, too. Most practices are up and running within a few days. Hosting for Lacerte and ProSeries has the same look and feel as Lacerte and ProSeries on the desktop. If you're new to Lacerte or ProSeries, you can get up-to-speed on the tax software through the help of our Easy Start program.

We encourage customers who use Hosting to remove the program from their desktop to reduce issues with data syncing. Although if you do not wish to remove the program entirely, we suggest at least removing the shortcuts so they are not inadvertently accessed.

No. We encourage you to exclusively use your hosted environment to prevent syncing issues. You can pull down or upload data to and from the hosted environment if you need to, but it is a manual process.

For Lacerte, your software will be automatically updated so you are always up-to-date with the latest release as soon as it’s available. For ProSeries, there are automatic, nightly searches for updates, so any available updates are always ready for you to download when you log in the next day.

We are able to host the last 7 years of tax software in our hosting environment (from the latest tax year).

The Hosting program will automatically back up nightly and will maintain a rolling backup for 90 days.

Yes, this is an IRS Security Summit requirement.

• As with any internet-based service, you'll need a good-quality, fast internet connection. Hosting is subject to the availability of a reliable internet connection. See a detailed list of system requirements.
• Other environmental factors may affect your ongoing internet connection and could impact your Hosting experience. These factors could include the number of devices simultaneously streaming, the quality and speed of your WiFi network and router, and the latency levels of your connection.

• No, you don't need your own local network. The internet is the only network you'll need, and if you're reading this, you've already got it!
• However, for ProSeries, you do still need a network license in order to have multiple users access your software in the hosted environment. This is included for Lacerte.

For our setup and onboarding guide, see this article on our Community site.

Microsoft Excel and Microsoft Outlook integration with Lacerte or ProSeries in the Hosting environment requires a Microsoft 365 license that supports Office applications. If you already have a compatible Office 365 license, such as Office 365 Apps for Enterprise, Microsoft 365 Business Premium, Office 365 for Enterprise - E3, or Office 365 for Enterprise - E5, you can bring it over on your own, or purchase a separate license through Right Networks or another provider.

See the article Setting up Microsoft Office on your Right Networks Remote Desktop. This article provides other helpful information including what versions of Microsoft Office will work in a hosted environment. You can also refer to this article for more information about what features come with different Microsoft Office 365 plans.

• You can select from over 25 supported desktop business applications to bring into your Hosting environment.  You simply bring your own, existing license for the application(s) you would like to add to your Hosting environment. We’ll take care of the rest, so you can access it all from one convenient place on the cloud.
• Watch this walkthrough video to see how to install other supported applications for your Hosting users

QuickBooks Desktop can also be added to your Hosting environment with additional setup and subscription. See here for pricing and to set up a consultation.

• Remember to logoff at the end of your day using the red Logoff button
• This can help prevent issues. In fact, sometimes printing issues and program errors can be resolved when you log off using this button and then log right back in.
• How can I logoff if I cannot get to the Logoff button on my desktop?
• Right-click on the Start Icon, select “shut down or sign out,” then choose Sign Out.

Highlight what you would like to copy/paste/delete. Use Ctrl+C to copy, Ctrl+V to paste, and Delete to delete. See the article Right Networks Hosted frequently asked questions for more about keyboard shortcuts.

• See article Common questions for Hosted Billing for who to contact to increase your total hosted users available. To add new users to the hosted environment, see the following sections in this article Intuit Hosting Onboarding and Setup Guide:
• Adding additional users
• Assigning your users to a tax package
• Running the Right Networks Setup Wizard

• See the section “Running the Right Networks Setup Wizard” of the article Intuit Hosting Onboarding and Setup Guide
• You can also view a walkthrough video of the Setup Wizard

• See the section “How do I use Right Networks on multiple monitors?” of the article Right Networks Hosted frequently asked questions
• You can also view a walkthrough video to enable multiple monitors
• If you switch from a computer using multiple monitors in Hosted to another computer using only one monitor, you may run into a situation where a program opens but you cannot see it. Many programs remember where they were the last time you closed them. After opening the program, hold down both the Windows key (lower left of the keyboard between Ctrl and Alt) and the Shift key, then use the arrow keys ↑ ↓ → ← one at a time until you see the program pop into your current screen.

• View a walkthrough video to set up printing for Lacerte and ProSeries
• TSPrint Printer: Prompts you to choose a printer
• TSPrint Default: Uses your local computer’s default printer in Windows
• TSPrint Printer (OSX): Use with Macs only, prompts you to choose a printer
• TSPrint PDF: Lets you print to PDF and save to your local computer or to Right Networks
• This PDF printer cannot create the Lacerte Bookmarks. You can use Lacerte PDF Printer to keep the bookmarks.
• Right Networks also has a detailed tutorial on how to set up printing
• In Lacerte User Options do not select the Lacerte Tax PDF 4.5, Lacerte Tax PDF 4.0 or DMS PDF Printer within the drop down menu as your selected printer
• Use the print dialog within the tax program to use these print options

• Right-click on the desktop icon you use to access the hosted environment and choose Edit
• Click on the Local Resources tab and in the Local devices and resources section click More…
• Check the box next to Drives then click OK
• Click on the General tab then in the Connection settings section click Save

• Ping the site
• Logoff or minimize your Right Networks environment and click on the Windows icon in the lower-left of your local computer
• Type cmd then click on the Command Prompt app
• Type in: ping asp.rightnetworks.com -t
• Then hit Enter on your keyboard to have it run
• Watch this run about 5 minutes, if you see a Request timed out message you will need your ISP (internet service provider) or IT to fix this issue
• If you see a big spike above 150 in the time=###ms column that can also cause slowness and you should contact your ISP or IT for assistance
• X out of this window when no longer needed
• Continuous Ping
• Logoff or minimize your Right Networks environment and click on the Windows icon in the lower-left of your local computer
• Type powershell then click on the Windows PowerShell app
• Paste in the following command into the Windows PowerShell window
• Ping.exe -t asp.rightnetworks.com | ForEach {"{0} - {1}" -f (Get-Date),$_} | Tee C:\temp\ping.txt
• Minimize the PowerShell window and open or resume your Hosted session
• When you notice any performance issues bring up the PowerShell window and look for either a big spike in time=###ms column or Request timed out
• X out of this window once you have the log results
• A log of the session was saved to C:\temp\ping.txt share this log with your technical support explaining that you are experiencing slowness when you either see a spike in the time column or you see Request timed out

• Right Networks Hosted frequently asked questions contains the following topics and may be updated with additional FAQs:
• How do I use Right Networks on multiple monitors?
• How do I pin a shortcut to the Taskbar in Right Networks?
• This app has been blocked by your system administrator:
• How do I unpin an item from Quick Access in File Explorer?
• Common Keyboard Shortcuts:
• Why are my keyboard shortcuts not working?
• Why does File Manager on the Right Networks website say no root folders defined?
• “This user already exists" when attempting to add a user on My Account:
• “What are the Right Networks System Requirements?”
• Intuit Hosting Onboarding and Setup Guide contains useful sections for after your onboarding:
• Adding additional users
• Assigning your users to a tax package
• Running the Right Networks Setup Wizard
• Common questions for Hosted Billing
• Setting up Microsoft Office on your Right Networks Remote Desktop
• Setting up SmartVault on your Right Networks Remote Desktop
• Data Conversion in Right Networks
• How to download your data from Right Networks
• How to add next year's Lacerte to your Remote Desktop

• To speak with a Lacerte Hosting expert call 800-933-9999 and say “Hosted”
• Lacerte support hours are generally weekdays, 8am-8pm CST, but vary throughout the year and are available in the article How to contact Lacerte for help
• To speak with a ProSeries Hosting expert call 800-434-6818 and say “Hosted”
• ProSeries support hours are generally weekdays, 8am-8pm CST, but vary throughout the year and are available in the article How to contact ProSeries for help
• For specific Right Networks questions regarding their business, or for QuickBooks hosting support, call 888-417-4448.