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Windows Installer Error 1603


Windows Installer Error 1603

When installing Intuit ProConnect ProSeries Professional Edition, Intuit ProConnect ProSeries Basic Edition, Intuit ProConnect ProSeries Document Management System (DMS), or some Intuit ProConnect Lacerte products, the error message "Error installing Intuit Entitlement Client.  Error Code 1603." is displayed and the product will not license after the installation completes.

This error occurs when the Intuit Entitlement Client, the components used by many Intuit products to facilitate product licensing, are unable to install. In most cases the Entitlement Client is not able to install due to a required missing or damaged Microsoft .NET Framework component. Below are a many options to aid in troubleshooting and resolving the issue has prevented the Intuit Entitlement Client Installation from completing successfully.

Before you begin: It is strongly recommended you contact a local It Professional before using any of the information provided here. The information in this section is intended to help It Professionals troubleshoot and resolve the Microsoft Windows Error 1603 that prevents msi installers from completing their installation process. Intuit Technical support cannot assist with repairing these Microsoft components.

Important!: Prior to performing any manual steps to resolve Microsoft component related issues, it is recommended that this tool be used first, as it can decrease the time taken to resolve the user's issue.

To use the Microsoft Diagnostic Tool:
  1. Close any open programs.
  2. Download Microsoft Diagnostic Tool for Windows 7 - for ProSeries products or Microsoft Diagnostic Tool for Windows 7 for Lacerte Products
  3. Save the file to the local desktop.
  4. Run the program by double-clicking on the file.
  5. Once the tool has completed, restart the computer.
  6. Reinstall the Intuit Entitlement Client. See Installing or Repairing the Intuit Entitlement Client for more information.

Note: During the process of running the tool, a folder will be created on the Windows Desktop. This folder will be used if the tool does not resolve the issue. If you're running the ProSeries or Lacerte versions, the folder will be called either LAC_DELETE_AFTER_CALL or PROS_TECH_DELETE_AFTER_CALL.

Enable Verbose Logging for MSI errors:

  1. Open a Command Prompt, be sure to Run it as admin
  2. Run the following commands:
    reg add "HKLMSOFTWAREPoliciesMicrosoftWindowsInstaller" /v Debug /t REG_DWORD /d 7 /f
    reg add "HKLMSOFTWAREPoliciesMicrosoftWindowsInstaller" /v Logging /t REG_SZ /d voicewarmupx! /f

Locate the Error Message Using the Log

  1. Run the Setup again
  2. Click Start, then Run. Enter %temp% and press OK.
  3. Search for msi*.log. Look for the log based on the timestamp.
  4. Open the Log with Notepad
  5. Search the log for "return value 3"
  6. The cause of the error will be in the lines above "return value 3"

Error 1327 - Invalid Drive X:

This error can occur when the computer cannot locate the drive. This is likely due to the admin account not having the drive mapped. You can use the SUBST command to map the drive.

  1. Click the Start button.
  2. Click Programs, or All Programs
  3. Click Accessories
  4. Click Command Prompt
  5. When the Command Prompt window opens, type the following command:
  6. SUBST X: \serverfolder
    • X: is the invalid Drive
    • \serverfolder is the path the drive is mapped to.
  7. Press the Enter key to run the command.
  8. Run the installer again.
Important!: The SUBST command is temporary drive mapping solution.  The command will reset when the computer is restarted.

Software Restriction Policy. X:pathprogram.msi is not digitally signed:

This error occurs when the MSI is not signed, and you are using policies that are preventing it from running. You will want to contact your IT Consultant to add an exception for this program in the computer Group Policy Editor.

Remove Verbose Logging:

Verbose Logging was discovers from Stebner's blog. Another great tool to have.

  1. Open a Command Prompt, be sure to run it as admin
  2. Run the following commands:
    reg delete "HKLMSOFTWAREPoliciesMicrosoftWindowsInstaller" /v Logging /f
    reg delete "HKLMSOFTWAREPoliciesMicrosoftWindowsInstaller" /v Debug /f

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