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How to refresh ProSeries updates

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Intuit

How to refresh ProSeries updates

You may need to refresh ProSeries updates if:

  • you receive a message that updates are available to be installed, but when you try to install them, ProSeries returns a "No Updates Found" message; or
  • ProSeries updates fail, as indicated in the ProSeries Updater log.

Option 1 - Run the Repair Updates tool from ProSeries Tool Hub

Step 1: Download and install the ProSeries Tool Hub

  1. Close ProSeries.
  2. Download the ProSeries Tool Hub Install file. Save the file  somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (ProSeriesToolsHub_Setup.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the Tool Hub.

If you can't find the icon, do a search in Windows for ProSeries Tool Hub and select the program.

Step 2: Using the tool in the ProSeries Tool Hub

  1. From within the ProSeries Tool Hub, select Update Issues.
  2. Follow the brief set of on-screen steps to run the Repair Updates tool.

  1. Open ProSeries.
  2. Click on the Updates Menu.
  3. Hover the mouse cursor over Refresh Updates.
  4. Click on Refresh Updates for Installed Products.
  5. Click on Install Now to install the refreshed updates.
  6. Click Close in the ProSeries Update Log once the updates have finished installing.
  7. Open ProSeries.
  8. Click on the Updates Menu.
  9. Select Update Installed Products.
  10. Click Install Now if any new updates are found. Click Close to close the Update if no new updates are found.

Important: To ensure ProSeries downloads and installs the most current update for each form it is critical that Update Installed Products, steps 8 - 10 above, be run after you have successfully completed refreshing updates. failing to do so may cause ProSeries to remain on and old version for one or all of the installed component formsets.

  1. Click on the Windows Start button in the lower-right portion of the screen.
  2. In the Search field, type "Repair Updates".
    • If you're refreshing updates for tax year 2018 or prior ProSeries, type "ProSeries Refresh Updates", instead.
  3. From the results, select the Tools - Repair Updates option (or ProSeries Refresh Updates) for the relevant tax year. PS-repair-updates.png

  1. Close ProSeries.
  2. Navigate to the File Explorer, and open the Local C Drive.
  3. Locate the ProWinYY Folder, and then the Updates Folder.
    • Note: YY refers to the tax year affected.
  4. Delete all updates files from this folder except the Details.html file.
  5. Open ProSeries.
  6. Selecting the Update menu, and then Update Installed Products.
  7. Close and re-open ProSeries to ensure you are no longer prompted to install updates.
Important: It is critical that you run the updater after clearing out  the updates folder, in order to replace the files previously removed.

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