The following list includes general computer maintenance tips form ProSeries Service and Care. The suggestions provided in this article are for informational purposes only based on past customer interaction with ProSeries Service and Care. For assistance with any of the following tips please contact your local IT professional or the appropriate hardware manufacture or software provider.
Tips for Microsoft Windows
Microsoft Windows Updates
Keep the Microsoft Windows Operating system updated with all Critical Microsoft updates and some Optional Microsoft updates. Should any Windows updates fail, a Local IT Professional or Microsoft should be contacted to correct the failed updates as soon as possible.
Use Default or Disable DPI/Font Scaling
ProSeries products are designed to operate at normal levels of DPI or font scaling. Typically in the Windows operating system this will be set to 100%. However, the Windows operating system allows user to increase the scaling factor to help increase the size of text, icons, and other User Interface elements on screen. Setting this value to be above 100%, especially when working with high resolution displays, is known to cause User interface elements of the ProSeries products to display incorrectly on screen or not at all. For more information on correcting DPI Scaling related issues with user interface elements in ProSeries products see the article ProSeries - Menu Options Truncated, Cut-off, or ProSeries Screen Display Appears Distorted
Update Device Drivers
Ensure all device drivers are updated to the most recent, stable version. Refer to the Printers section of this article for more information regarding Printer Drivers. For additional information and assistance with updating drivers in Windows refer to the following Microsoft support articles:
Third-Party Products and Background Process Tips
Exclude ProSeries from the Security Software
Security software such as Anti-virus and Firewalls have been known to conflict with ProSeries product files. Additionally, many security services have been known to prevent ProSeries products from accessing the internet for certain functions such as product updates or Electronic Filing of tax returns. Be sure to consult with a local IT Professional for assistance with installing, updating, or uninstalling any expired or redundant security software. For assistance configuring security software to exclude and allow ProSeries see one of the following ProSeries Knowledge Base articles:
- Configuring Anti-Virus Software to Exclude ProSeries From Real-Time Scans
- Configuring a Firewall to Allow ProSeries Files Access to the Internet
A 100Mbps+ network environment is required by System Requirements for 2016 ProSeries products. Most wired network connections will meet or exceed this speed and are typically the preferred connection type for reliability and or security. However, modern wireless routers labeled with the 802.11N or 802.11AC standards both have the ability to meet and exceed this system requirement speed and offer plenty of reliable and secure options. Wireless routers labeled with only the 802.11A, B, or G standards, offer a maximum typical bandwidth of only up to 54Mbps. These router may introduce performance, reliability, and/or security issues due to their age and lack of modern standard networking features. ProSeries recommends a wireless router with at least the 802.11N wireless standard. For larger networks or networks with multiple wireless clients (Computers, smart phones, tablets, etc...), ProSeries recommends a wireless router with the an 802.11AC wireless standard. For more information on which router type and model to choose please consult a local IT Professional using the above requirements and recommendations.
Some ProSeries Products, such as the ProSeries and ProSeries Basic, send High Resolution print jobs to the printer. These print jobs can be very large at times. To avoid any slow printing or other printing related issues ProSeries requires a printer with at least 32MB of onboard memory be used. Printers with less than 32MB of onboard memory are known to suffer from slow printing and increase print errors when used with ProSeries.
ProSeries is designed to work with Printer Command Language (PCL) Version 5e and above. Some printer manufactures will release multiple printer drivers, even multiple versions of PCL drivers. Ensure the driver used remains up-to-date. In the even that printing is not functioning or not producing expected printed results, check for alternative printer drivers for the printer manufacturer or a local IT Professional.
Raster Vs Vector Configuration
Some printers will perform differently depending on how they are configured to render text and graphics to be printed. It may be possible to resolve printing issues or improve printer performance by adjusting how the printer will render items to be printed. Not all printers have the ability to change this setting, however some printers do. An example of this setting can be found in the ProSeries Knowledge Base article ProSeries Printing Slow on Some HP LaserJet Printers and Printers from Other Manufacturers. For more information regarding a specific printer please contact a local IT Professional or the printer manufacturer.