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wasting time

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Level 1

Is it just me or is the waiting time for tech support becoming simply unbearable. I had to wait 5+ hours the other day for a call back. The product is very good. The service is very terrible.

 

Why?

3 Replies 3
Level 15

1) Which product are you complaining about?

2) Do you have a speaker phone, so you can continue to be productive while waiting?

3) Have you considered posting your problem HERE, and perhaps one of us'n volunteers just might be able to solve it in less than 5 hours.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Community Manager
Community Manager

Hey @TSRTSLa1,

Thanks for joining our Ask Me Anything session. 

You may experience longer than usual hold times as our experts are working from home as a result of the ongoing COVID-19 pandemic. Rather than waiting on hold, you can post your question in community and one of your peers may be able to assist you. 

Austin


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Level 15

You actually got a same day callback?


ex-AllStar
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