Efiled 2019 and 2020 1040X Amended returns have been getting a message on the Where's My Amended Return Tool on the IRS Website:
Your Amended Return was received on April X, 2021. However it has not been processed. We apologize for any inconvenience.
Please call 800-829-0582. Extension 623 between 7-7 M-F. You will need a copy of your return.
I've checked and the March returns I submitted all appear to have gone through. The April ones seem to be about 75% needing a call in to verify identity. People phoning in just have to answer a few questions to verify identity. 2 days after verifying identity, IRS webiste still has not been updated, 2 days later.
I agree. The IRS could have, at the very least, sent out a timely notice letting them know that a verification of their identity was needed. My clients that called in just needed to verify their identity and then confirm that they intended to file an amended return.