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PC Reboots/Blue Screens When Printing

IntuitBettyJo
Community Manager
Community Manager

 

Some users are currently reporting their PC rebooting when attempting to print to their printer. 

 

There was a Windows update pushed out that is causing this behavior. The update will be named different depending on the Windows version:

Windows 10 – Version 2004 and 20H2: KB5000808

Windows 10 – All other versions: KB5000802

In order to fix this issue you may need to get local IT to uninstall the update noted above. Intuit is unable to assist with uninstalling Windows Updates.

 

Use this link for help Uninstalling Windows Updates:  

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e...

 

NOTE: You can still print to PDF, although attempting to print the resulting PDF may cause a reboot.

 

 

 

 

INV-56156
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IntuitBettyJo
Community Manager
Community Manager

For more ProSeries News & Updates, click here.

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IntuitBettyJo
Community Manager
Community Manager

For more ProSeries News & Updates, click here.

View solution in original post

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