Welcome back! Ask questions, get answers, and join our large community of tax professionals.

Proseries technical support has computer answering the phone

cancel
Showing results for 
Search instead for 
Did you mean: 

Proseries technical support has computer answering the phone

Your computer voice recognition isn't perfect and it can give you choices to choose from, none of which are correct.  At least give us the option to say "operator" so we can get a human.

Status: New
Vote now if this is a good idea
5 Comments
Level 13

It was enhanced:

"Intelligent voice assistant: When you call us for help, a new listening tool will be able to route your call to the right agent much more quickly."

Here: https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/what-s-new-in-proserie...

 

Level 15

I am shocked that the new system is not perfect.

Level 15

Haven't tried the new Intuit system but I find it annoyingly common with many "customer service" hotlines these days that choices for operator are buried under various obscure options, almost as if they really don't want you to speak with a live human being.

Level 15

But everybody is missing the amazing part of this post ------------------ Intuit actually answered the phone!

Level 15

@itonewbie Of course they don't want you to speak with a live human being.

@cbaxter  Try posting your issue in the forum. Many times we peer user volunteers can help.

Post comment