I have lost 3 clients from my home page in the last few days. I have to start from scratch entering their information. I don't have 2 years comparison nor history for them either. It is like they never were. What the heck is going on?
No, I am using only one computer. I am a one person tax preparer. No one else has access to my computer. The files are just gone. I have to start over just like a new client. Thank goodness the ones I have lost are pretty simple ones with no depreciation schedules, but I am really afraid this might happen with some of my more difficult ones. So far I have only lost 3 and they were all new ones that I did in 2020 for 2019 taxes. The first one I lost was on March 2. Now 2 more since then. This is getting scary.
timmurray...Thank you for trying to help me. I replied to your suggestion. Since then I went back and checked. I have lost a total (that I know of) 12 clients. All the ones that I included in that number were new last year. This is really getting scary because some of those who I have lost are not easy ones. Does anyone know who I can talk to about this. HELP!!!! I have been using ProSeries for many years and nothing like this has ever happened.
Thank you Tim..Yes I had tried that I ended up calling ProSeries and a very nice man helped me through it. It was more involved that we thought. Somehow 12 clients (all new in 2019) got lost. Finally he figured that they were in the 2019 32/bit area and was able transfer them to where they belonged. Thank goodness things seem ok now. Thank you for your concern.