Why no quote and why no notifications about early renewal?

[dandan]

[Skylane]

Check your account settings but if you call customer service on Monday, they’ll be happy to take your money

[dandan]

Not and give me early renewal discount

[Skylane]

If you complain enough they will fix problem and give you discount. They try not to piss off (and lose) customers.

[dandan]

Tried that...

[abctax55]

And you *just* now noticed that you hadn't renewed the (essential) software for your professional practice  ????? 

SMH

[dandan]

@abctax55 

It is unclear to me what the purpose of your post is...

[TaxGuyBill]

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@Skylane wrote:
They try not to piss off (and lose) customers.

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LOL.  Since when?

[Just-Lisa-Now-]

They sent out notifications back in May reminding people to use Auto Renewal.

[dandan]

Apparently that doesn't happen if there is a glitch and no quote in your account