Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

why am i being charged per return when i have pro series basic with 50 free returns

Highlighted
Level 1

Why am I being charged pay per return? I should have 50 free

Labels (1)
0 Cheers
2 Replies 2
Highlighted
Level 15

Try clicking "tools" > "license product".  

If that doesn't do it for you, block off the rest of the afternoon for a phone call with support.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
0 Cheers
Highlighted
Level 15
Level 15

Be sure you're using Basic, earlier in January several customers had  downloaded both Basic and Professional and were signing into Professional instead of Basic and were being prompted to Pay Per Return (which would be correct for Pro).


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪