For some reason, some people's internet routers are blocking ProSeries internet connections, including updates and the "Where Do I Enter?" function.
Are you able to download new updates?
Try rebooting your router.
See this thread for more information:
Thanks for confirmation! If you have time, could you turn "web protect" back on and try these two links in a browser?
I think the first won't work for you and the second will... but would like to validate the theory. Forever we've been using a common practice of associating multiple domains with our server certificate. Turbotax.com is the primary, and a bunch of other domains are listed as alternates - including proseries.com. We're wondering if that is what is triggering things. I'd love to get it changed if it is, so you can go back to having that on full time without conflict.
When I turn on the web protector and insert the first link into url nothing happens and the wait function just keeps going around and around as if trying to update but cannot. When I insert the second link I get the following message
"This XML file does not appear to have any style information associated with it. The document tree is shown below."
then lots of strings of commands starting with formsavail, platform type product type then formset. all in < >. But does not actually do anything. Which I assume is the "document tree". Hope that answers the question.
Perfect, thank you! That exactly answers the question, and is super helpful. I'm going to check in with our IT folks on where they are with getting the new cert setup. Once we've done that, i'll let you know - hopefully you can permanently turn web protect mode back on and it will allow both.
Can you launch a browser, say Chrome or Edge, and try these two links:
They are both to the same file.. it should look something like this:
My prediction is that the first will fail, and the second will succeed. Reason being.. we're seeing some routers/firewalls/ISP blocking our proseries.com domain. I can get into the technical details of why.. but we're working on it.
In the meantime, if that test proves out, we can work on getting you going. By chance are you a Comcast/Xfinity user?
Thank you for letting me know that IT are looking into this. My hub also has the facility to turn on antivirus software as well should I not turn this on as well. It is something that has to be downloaded so not too sure how easy to turn off again afterwards. As I am in the UK this is run by BT.