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when will qbi deduction on 1040 for k-1s calculate?

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Customer service rep advised me it was in the investigative stage, had no idea when this would be resolved.  Very disappointing considering Pro Series past quality of product and customer service.

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Update email received:

Below is the latest update:

The unexpected behavior you have experienced regarding [INV Subject/description] has been reported and we a fix will be released in an upcoming update. Please continue to update your software.

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