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When I try to open tax client in Proseries 2020, I get an error that say "could not open client because contains data for product module not installed?? It claims to list the modules but at bottom of error message shows 1) and 2)

Level 1

Proseries error when I try to open tax client in 2020 that I'd been working on previously today.  Message reads:

"Proseries cannot open this return because it contains data for the following product module(s) that are not installed.  To Install the missing product module(s) go to the Proseries 'Update' menu, and choose 'Select and Download New Products'.

1)

2)                                "

I've updated 'New Products', Installed products, Refreshed  Updates and shut down and restarted Proseries several times.  I've clicked in 'Tools' then 'Database Maintenance'.  Updated Windows and Shut down and Restarted my computer.  Anyone have any 

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5 Replies 5
Level 3

1. What state or states were included in that return? Or was it a federal only?

2. If you create a brand new return with some test data in it, can you then go to that same state?

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Level 1

Created a new return with AZ state, opens up each time I try just fine.  Other still won't open.

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Level 3

1. Do other returns (that you worked on recently) open fine?

2. I understand you updated ProSeries after you saw this error but did you update ProSeries between the moment you worked on it earlier today and the moment you saw the error for the first time?

3. Is your ProSeries installation Stand-alone or Network?

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Level 1

1. yes

 

2. Proseries is set to automatically update, very likely that it had updated at some point in between

 

3. Stand alone

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Level 1

Started over with this client. Ended up deleting 20data file that wouldn't open. Transferred client data from 2019 again and re entered his numbers and documents. 

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