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What is wrong with the program?. Entered information into the program, save on exit and hours later when I returned to that file, all the entered info was gone!!!!!!!!.

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Level 1
last updated ‎December 07, 2019 7:02 AM

Even files that had already been efiled...all input data was gone and it come up with several mistakes.  Initially, I had a developer problem and forwarded that error and problem to intuit and assured I would receive a quick response.  It was sent three times - Never once did I receive a response.  Then I had all these problems.  Your support even got on my computer and he tried a reinstall but it did not work.   After many many hours waiting for support and for someone to return my call, I deleted all of Proseries and reinstalled the program myself.  I had to add all the clients, re-enter all the info (i was 75% complete with my returns with many already efiled), enter their data , etc.  Alot of my time was spent re-entering all the client data. ; After each client, I saved the info on a flash drive. This was a disaster and for what I paid and noone got back to me,And this was the worst year for customer support - 3 and 4 hour wait times and then to be cut off. Even your support person could not answer or correct the problem!!!!!!!!! 

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Highlighted
Level 15
last updated ‎December 07, 2019 7:02 AM

Two months ago you posted that your antivirus noted your ProSeries program had an infection.  Did you ever follow up on that to make sure some kind of virus isn't causing your problems?

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.

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Highlighted
Level 15
last updated ‎December 07, 2019 7:02 AM

Two months ago you posted that your antivirus noted your ProSeries program had an infection.  Did you ever follow up on that to make sure some kind of virus isn't causing your problems?

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.

View solution in original post

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Highlighted
Level 1
last updated ‎December 07, 2019 7:02 AM
No and even support could not solve the problem - said it was a developer's problem.
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Highlighted
Level 15
last updated ‎December 07, 2019 7:02 AM
Have you checked to make sure your hard drive isn't starting to fail?
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 1
last updated ‎December 07, 2019 7:02 AM
I have a new hard drive and no other programs have had any problems.
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