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What is wrong with my program? It keeps shutting down!

vickiheagy
Level 1

My program keeps shutting down randomly and may or may not save where I left off...

also my electronic filing is fine on minute and then nothing sends...

 

Please help

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19 Replies 19
dkh
Level 11

ProSeries sent us a crap update that crashes and crashes and crashes.   They say it will be magically fixed by going out to the Tools - Repair Updates  but IT DOES NOT WORK.      You would think for as many of us that are screaming about this it would be a priority to fix but NOPE!!!!   It's okay for us waste our valuable time to restart the program numerous times a day.   Worry that we've lost information on the return we working on.  Wast our time reentering the information that was lost when it crashed. Worry that the efile that was processing when it crashed will be forever lost.       Yep I'm frustrated and P!$$ed off.

gbman
Level 3

I have had this problem for over 10 days.  No fixes yet.  We all need to get together and get a package deal from DRAKE, for next year.

 

dkh
Level 11
I like your way of thinking
vickiheagy
Level 1

 I am going to start a new game in the office...program closes...shot of tequila!

May not make it through the day.....

I'm pissed off too. And their lack of communication is unacceptable. 

gbman
Level 3

I have had this problem for over 10 days.  We all need to get together and get a package deal from DRAKE, for next year.

tarheel1
Level 2

Please tell me that someone has found a fix.  I am hold with Intuit right now.  They appear to know of no way to get this fixed.

IRonMaN
Level 15

Some folks have had success running the "repair updates" function in the program menu.  A few others have had success running a Windows update. And a lot of others are just plain screwed.

Is this number 16, 46, or 401?

Barber! Why didn't I think of this before? Getting paid to give out bad tax advice - need I say more? I've run with scissors for years so it is a natural fit.
dkh
Level 11

401 at least       🥃  I'm buying by the case now

TAXOH
Level 10
Level 10

My computer already had the latest windows update (that came in around the same time as the ProSeries update).  Once I got the windows patch 2 days ago I haven't had any crashes.

gbman
Level 3

Be careful everyone,  my system, recently crashed by just staring at the home base screen.

dkh
Level 11

@gbman  please don't look at me.......  😂😂

dkh
Level 11

I did a Windows update yesterday.  I don't crash as often but it is still happening.   I can't even send info to ProSeries so they can analyze why.   There is no log created - no screen warning it had to close.

TAXOH
Level 10
Level 10

There should be a file folder on your desktop that says ProSeriesLogs.  This is the file they want you to send them.

gbman
Level 3

Yes,  I have been working with them.  Send a 1.5 G dmp file last night.  Guess what no response at all.

What needs to happen, is they need to pull a few people off the Turbo Tax Free division to work on it for us lowly people.

dkh
Level 11

When I select the Send Logs  it  says   There was an error in creating the zip file

IRonMaN
Level 15

I read somewhere here, that if you put on some ruby red slippers, click your heels three times and keep repeating "there's no place like home, you wake up and find this tax season never really happened. 

Barber! Why didn't I think of this before? Getting paid to give out bad tax advice - need I say more? I've run with scissors for years so it is a natural fit.
gbman
Level 3

The program just closed again, going from the state side, back to the federal side.  It is not a print issue.

 

 

tarheel1
Level 2

I did a Windows update earlier today and the program has been good since.  I am afraid to leave my computer now!