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What is the default password on a tax return PDF when the address is a foreign address? My client's foreign zip code contains letters as well as numbers & won't open.

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Did your client follow the exact instructions provided for the password?  Have you tried following those instructions and tested whether it fails?  Here's an excerpt from PS' article:

"The encrypted PDF file will be created with an automatically generated password created from information in the tax return. The email the taxpayer receives will contain a brief set of instructions explain how to determine the the password that must be used to open the encrypted PDF attachment. The password cannot be manually set and the tax payer will need to know the information described in the included instructions in order to view the tax return."

I don't use PS but it appears that PS automatically extracts certain pieces of data within the return and concatenates those in some way to create a string for the password.

https://accountants-community.intuit.com/articles/1606622-create-and-email-password-protected-pdf-fi... 

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I've NEVER had ProSeries assign a password to a PDF, so I doubt there is a "default" password.

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Level 15

Did your client follow the exact instructions provided for the password?  Have you tried following those instructions and tested whether it fails?  Here's an excerpt from PS' article:

"The encrypted PDF file will be created with an automatically generated password created from information in the tax return. The email the taxpayer receives will contain a brief set of instructions explain how to determine the the password that must be used to open the encrypted PDF attachment. The password cannot be manually set and the tax payer will need to know the information described in the included instructions in order to view the tax return."

I don't use PS but it appears that PS automatically extracts certain pieces of data within the return and concatenates those in some way to create a string for the password.

https://accountants-community.intuit.com/articles/1606622-create-and-email-password-protected-pdf-fi... 

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Still an AllStar

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The password is the nine digit SSN, the city, and the 5 digit zip code. How can PS set a password without a US determined 5 digit zip code when there is no 5 digit zip code?

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Ah, so that's the convention.

Supposing foreign postal codes are entered in a different field than the one for Zip Code, my hunch is that it's programmed to omit the Zip, have it as 00000 or 99999, or it just goes wonky without the required input (which then causes the file to get locked up without a usable password).

@Ashley at Intuit (aka Henry Jr) Could you please confirm?  Thanks!
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