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I cannot file my returns electronically. I am usinig pro series software. what can I do to start processing my returns

lpostell
Level 1

I cannot submit tax returns through intuit.  how can I fix the problem

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abctax55
Level 15

Are they Alabama returns?  I've seen posts that there are *issues*.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

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6 Comments 6
Just-Lisa-Now-
Level 15
Level 15
What happens when you try to convert and transmit a client file?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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lpostell
Level 1
everything converts but will not go through.  yes I am in Alabama.  The rejection tells me my software is not registered.  I registered the program when I downloaded
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AshleyatIntuit
Employee
Employee
Try relicensing by going to TOOLS and LICENSE products
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lpostell
Level 1
I am license with pro series but no results
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AshleyatIntuit
Employee
Employee
What is the exact error message?
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abctax55
Level 15

Are they Alabama returns?  I've seen posts that there are *issues*.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
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