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Wait times

DLSCPA
Level 1

Can anyone explain to me why there is over an hour wait to speak with  ProSeries rep in the middle of the day ???  The season is not even in full swing yet !!!  The price keeps going up, and my support keeps going down !

Labels (1)
5 Replies 5
George4Tacks
Level 15

The reason? It is the first day and they are swamped. Try posting your question here and you MAY get a real quick solution. 


ex-AllStar
IRonMaN
Level 15

Because it is the first day of e-filing and there are some issues out there so everybody is hitting the phones.

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
Taxman2256
Level 1

Great way to start out the tax season.  They should prepare for this.

0 Cheers
abctax55
Level 15

Consider posting your question here.

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches
abctax55
Level 15

Given efiling opened today (and, with many issues it appears) I would say that the season IS in full swing. And it's Monday, so everyone is back in the office & needing to call.

As George says, post your question here - *we* are a wealth of knowledge AND opinions 😁

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches