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updating in proseries

jackiestevens
Level 1

I have two work stations in my office.  On one machine, it wants to keep updating continuously and will not open the program. It says to re-start the computer and I have, several times, but it then says it needs to update again and again.   I have re-installed on the work station and it keeps doing this.  Any suggestions would be appreciated.

 

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3 Replies 3
IRonMaN
Level 15

I don't know if it will help or not but I would try the most common attempt at fixing updating issues.  Click on your computer's start button, slide down to ProSeries and then select "repair updates".  


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jackiestevens
Level 1

did this and I thought it was working but it downloaded the program and then was updating and then disappeared.  No program at all.

Thank you for your help.

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Orlando
Intuit Alumni

I suspect you've run into a rare issue in a 3rd party update component we depend on. Hopefully I can help.

Can you do the following?

  • Open File Explorer
  • Navigate to your ProSeries installation directory
  • Navigate into the "appdata" directory
  • Get the updatelog.txt file and email to proseries_engineering@intuit.com

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