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Updates

jkfmsi
Level 3

I am getting two errors when installing updates.  First one says "Updates was unable to close ProSeries on its own. Please close ProSeries before proceeding with "Install"."  I click OK a few times and eventually it appears that the updates are flowing.  When the Updates Applied box comes up, the first item is the ProSeries Updater Version 19420 with Failed as the Status.  It appears that updates are applied to forms, but what is the Updater and why is it failing?

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IRonMaN
Level 15

The first message "unable to close" is one that I got quite often last year so I wouldn't lose any sleep over that one.  On the second one, try rebooting your computer to see if that takes care of the error.  If not, try this:

https://proconnect.intuit.com/community/help-articles/help/how-to-refresh-proseries-updates/00/5141#...

 

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