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Updates on the workstation

Jeff209
Level 1

My pro series workstation is not allowing me to update from the server. When I update the main computer on my server, pro series updates. When I open the workstation Pro series, It shows no updates. The Pro Series Tech uninstall the workstation pro Series, and then reinstall the workstation. Its been a week and I'm still having the same problem. Now when I try to Efile at my workstation says:

"The version of proseries you are using is no longer current. Though this does not affect any returns you have already e-filed, you must update your tax program before electronically filling additional returns."

 

I check the updates and it say no current updates.

I don't think its the server path, because I can see the server files folder. It should alllow me to update my workstation

 

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2 Replies 2
alphy
Level 3

Did you try manually running updates on the workstation?

C:\ProWin19\32bit\ProSeriesUpdate.exe

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Jeff209
Level 1

Yes. When I try to manually running updates, it says my pro series is up to date.

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