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update error message

tessie
Level 1

when i download the updates I am not sure they are installing.  I did an updates repair and it appears that some are updated and some have typed in red    "file error 18".  Does anyone know what this is? 

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6 Replies 6
hieu
Employee
Employee

When you finish running Repair Updates, could you please click on the detail, print it to PDF file, and email the details to ProSeries_Engineering@intuit.com?Z8Bi1usHcP.gif

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tessie
Level 1

I tried to do that. My computer printer did not give the option of pdf.  However, on the detail screen, I did click on "send to tech support"  but I don't know if you received that or not.  Looks like most updates were installed except the 1120 and 1040 have an error18 message.   

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hieu
Employee
Employee

what anti virus are you having?

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tessie
Level 1

I am using Avast.  This is the first year I am having problems.  

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hieu
Employee
Employee

Would it possible to exclude ProSeries from your anti virus, as described here: https://proconnect.intuit.com/community/systems-performance/help/configuring-anti-virus-software-to-...

We had seen the error recently, and after some investigation, the error was due to anti-virus software.

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Orlando
Intuit Alumni

I was able to reproduce this problem last night with Avast.. similar might be happening with other anti-virus or anti-malware vendors

For me, after installing Avast it prompted me during an update with something along the lines of "We Just protected your file. ProSeriesUpdater is trying to change the file updateLog.txt in C:\ProWin20\appdata. What would you like to do?" When I clicked "Block App", I started getting those Update Error (18) during updates.

To fix, I had to go into their Ransomeware Shield, check all the ProSeries directories, and click "Stop Protection"

2021-02-02_15-42-36.png

 

Now, I have no idea why Avast "protected" ProSeries 20 and ProSeries 19 - both write logging information to our own /appdata directories.  We will have to try to find a contact in Avast to dig in.

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