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Unable to sign in to proseries

totsrus33
Level 2

I recently change my email on my account but now when I attempt to sign into Pro Series, I enter user name and password and it prompts me to have an email sent to verify the Administrator has approved access. I am a single user. How do I eliminate this step. Additionally, when I accept to have an email sent, the program says "Unable to verify"

Anyone out there know how to eliminate this step all together and just enter user and password to enter Pro Series?

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6 Comments 6
Just-Lisa-Now-
Level 15
Level 15
so you changed your email or you changed your log in?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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totsrus33
Level 2

both, but now I can't log into anything.

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Just-Lisa-Now-
Level 15
Level 15

so you went to https://accounts.intuit.com/index.html and changed your User ID and Changed your email address? (theyre 2 different things)

Have you tried logging in with the old information from before you changed anything?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
hieu
Employee
Employee

if 👆 does not work, I would recommend you to call Intuit support

Spacecase420
Level 1

I made a new account how can I delete the old one

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Just-Lisa-Now-
Level 15
Level 15
I dont think you can, Ive seen lots of people that end up with multiple accounts, just remember which one is the actual one you want to use.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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