I've brought this up a few times this year and haven't gotten a fix. I hopeful one of you has faced the same issue and been able to resolve it.
I am working with the latest update and all forms are current. When I print the filing copy the federal return prints but the state and local returns do not print. I can see the job hit the print queue but the print does not occur. No errors are present in the return or on the printer. Print log shows a successful print. I am able to print federal/state/municipal returns for prior years without issue.
I have tried updating printer drivers, uninstalling/reinstalling ProSeries and refreshing updates on the admin PC and a workstation PC. These steps have not fixed the issue. I am able to get the full filing copy if I print to pdf first, but I'm getting overwhelmed with print requests from our other users.
If anyone has a fix I would love to hear it. I'm at a total loss here.
"I've brought this up a few times this year and haven't gotten a fix"
I see your multiple postings in ProConnect topics, though. Now you are asking about ProSeries.
Have you bookmarked, and are you monitoring:
"Level Up" is a gaming function, not a real life function.
I'm new to posting on this forum so apologies if my tagging is inaccurate or responses are for the wrong product. I saw users posting a similar issue and was hoping to find a response I could use.
The issue I am having is with ProSeries Professional. I do regularly monitor form release dates. All forms I'm trying to print are released.