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So is it my understanding correct, that Proseries doesn't offer online chat anymore. I called and the wait time was 4 hours. I paid a lot of money for this program.

Triplet-Mom
Level 1
 
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sjrcpa
Level 15

Try asking here. You are likely to get a good answer in less than 4 hours.


Ex-AllStar

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8 Comments 8
sjrcpa
Level 15

Try asking here. You are likely to get a good answer in less than 4 hours.


Ex-AllStar
accurategen
Level 2
Customer support has vanished from ProSeries. On hold for hours for a "i dont know" or post online for a maybe.
abctax55
Level 15
@accurategen - there is no need to resurrect these old posts.  
"*******Tax software is no substitute for a professional tax preparer*******
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IRonMaN
Level 15

This is the "new and improved" support chat.  Please excuse our accents.


Slava Ukraini!
abctax55
Level 15

And they didn't last year either.

Post here; lots of "support" from your peers on this forum that might just solve your problem.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
Ernie
Level 9

If you are not getting any help try e-mailing them at QBcares@intuit.com.


Summer2014
Level 1

Not working

 

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abctax55
Level 15

It was a joke.  Dusty forgot to use the sarcasm font.

"*******Tax software is no substitute for a professional tax preparer*******
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