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transfer clients from last year

Level 1

I am trying to transfer my clients from last year but it is not responding

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7 Replies 7
Level 2

I am having the same problem transferring clients from last year.  The files can be seen in IDATA for 2019 but they are not loading into the 2019 program.

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Level 7

For the heck of it, double check that your from and to directories are correct.

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Level 1

Thanks, I think all are correct but the "transfer button is not even activating after I select the from and to directories

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Level 15
Level 15

You get a message that the program has stopped responding?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1

No, it just doesn't let me transfer. After selecting the file from my computer, the transfer button is not even activating, so I am not able to click the "transfer" button bcause it is not letting me 

 

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Level 7

I don't use professional, but does all need to be selected on homebase?

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Level 3

Short of calling tech support, I suggest you unstall and then reinstall the program.