In ProSeries 2016-2018, dual authentication exists: a password set by the program administrator and the Intuit password. For 2019, there is just the Intuit password. This is horrible -- as the administrator for my business, I want the control over passwords -- and, if need be, making sure I can lock someone out of the program.
And when I'm noting this (below), you don't even allow me to note that the product I'm using is 2019.
My point exactly rcfox. If both administrator and users use the same log in credentials how will the system know which it is in order to limit user access as set up by admin? A user can only be limited to say data entry rights if that user logs in with credentials specific to him differently from the single (admin) login.
As for the use of Intuit password, did you and your staff set up 2FA? This should be done by logging into One Intuit Account (OIA). Even if it was setup previously, some have observed, according to recent discussions, that it was turned off somehow by the system and it had to be reactivated.
See these articles for more details:
Still an AllStar
I totally agree with you - really not happy with the "user access" this year. I've always set up the two password steps through user access and we don't have that option this year. I'll keep checking to see if you get an answer. My other issue with this part, is that I'm the administrator and it keeps wanting to limit my access because it says I'm just an employee! So frustrated. I've been using this program since 1995 and it's getting harder to make it work correctly.