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Tax Return Fails conversion for efile no errors on final review

Level 1

Tax Return Fails conversion for efile no errors on final review - ProSeries 2020

I have followed all the instructions to uninstall and reinstall - delete updates and reinstall updates - I have saved the client under another name - still no luck with efiling.  I even took off the prompt for status update selection...

 

This is only happening with individual returns.

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2 Replies 2
Level 15
Level 15

Double check that you marked the box in the firm/preparer information that says PTIN Verified...I feel like I saw something about this.

ptinverify.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 1

Thank you! That appears to have worked!