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Support Escalation

Level 2

For five days we have been told that a supervisor for DMS would call us back. 

Today we were told supervisor would not take our call and there would be a response in 24 to 48 hours.

Is there anyone working in tech support beyond level 1 employees?

Can anyone suggest an alternative route?


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Level 15

From what I've heard, there is minimal to no support for DMS.  Sorry.