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Still waiting for 2019 refunds

Good afternoon, 

I still have two clients who have been waiting for months for a refund. The IRS refund tool says that they both are 'in process'. I know it has been a crazy year with 2020, but has there been any news from the IRS indicating that their customer service or advocate numbers might be staffed at a higher level anytime soon? It is just so frustrating that I haven't been able to help these clients. 

Thank you, and have a great day everyone.

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IRonMaN
Level 15

Based on some of the other posts here, a phone call to the IRS asking about the status of the refund will sometimes get the ball rolling again.  

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)

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4 Replies 4
IRonMaN
Level 15

Based on some of the other posts here, a phone call to the IRS asking about the status of the refund will sometimes get the ball rolling again.  

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)

View solution in original post

Thank you! Do you know what might be the best number to call? The ones I tried a month or so ago all seemed to be dead ends. I did try to find something in the old posts, but there are soooooo many. 😉 

itonewbie
Level 15

PPS.  Best time would probably be early morning or late in the day.  Days after weekends and holidays tend to be busy with long hold time.

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Still an AllStar
Just-Lisa-Now-
Level 15
Level 15

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