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Since you can only contact tech support via phone (no email option), how do you notify them of an error in the software?

bjnathe
Level 1
 
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Just-Lisa-Now-
Level 15
Level 15

Report it here and a Moderator can forward it to the powers that be.


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Just-Lisa-Now-
Level 15
Level 15

Report it here and a Moderator can forward it to the powers that be.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
LBkoolmom
Level 2

Hi Lisa,

Happy New Year! We are having an issue right out of the gate with our client check list that we batch print and batch email using outlook and printing off HP laser jet, iphone view and andorid view as well. the client checklist option to edit and save for all clients has the issue. It will NOT hold a paragragh or allow to be spaced to be able to read on email view or print on hand held devices.

i have an attachment of the bata testing we do beforehand but i'm unable to attach it to this message board. Thank you if you are able to assist. [personal information removed for privacy]

it's sunday sorry. Jan 03, 2021

Can you help?

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qbteachmt
Level 15

@LBkoolmom 

You want to Remove your personal direct contact info from this public forum, to avoid being spammed and scammed.

You use step 3, here:

https://proconnect.intuit.com/community/proseries-tax-idea-exchange/idb-p/603

To Submit something for the Intuit support people to see and act on, and for peer users to vote on.

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LBkoolmom
Level 2

thank you !

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brianyui
Level 1

 

I get a error : payments failed.

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IntuitGabi
Moderator
Moderator

@brianyui Are you getting any other errors & are you using ProSeries? 

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