I just figured out what fixes Code IND-689-01 for an e-filing rejection. I had e-filed a 2019 amended personal return in 2019 ProSeries Basic. It was rejected four times, always with IND-689-01 as the reason Code. I had many conversations with Intuit and the IRS trying to figure this out. The thing that worked was this: on the Federal Information Worksheet, Page 3 under Practioner PIN Program, there is a line Date PIN entered followed by a field for a date. Put the current date in that field. I e-filed again (for the 5th time) and it was accepted by the IRS.
What didn't work: 1) Changing the dates on Form 8879 to a date in the current year. 2) Changing the date on the Client Status worksheet for Tax return signed date to a date in the current year.
The IRS rejected the e-filings because the PrimarySignatureDt in the Return Header was not in the current processing year. Though I was e-filing an amended return for 2019, the processing year is 2021. So this "PrimarySignatureDt" must be in 2021. The IRS said that for all my e-filings for this client, (1040, four times trying to e-file 1040X) the PrimarySignatureDt in their records was always 4/12/2020. The IRS couldn't tell me what this corresponded to in Intuit's software.
I searched all the signing forms and found nothing with this date. Finally remembered that there was a date field on the Federal Information Worksheet for "Date PIN entered". Changed this date and it worked.
Lou Ann Waterson