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Returns not successfully converted for E Filing

BMTZ
Level 1

I keep trying to e-file returns and receive the same error message. Not transmitted, open return, correct errors in Final review, save and reconvert. The problem is that there are no errors on Federal or State. Any suggestions?  

Labels (1)
4 Replies 4
dkh
Level 11

Have you verified your PTIN?   it's a new step this year

Tools > Options > Firm/Preparer Info      check the pink box

BMTZ
Level 1

Thank you! It works now. 

 

dkh
Level 11

If you mark my response as the Solution  others will be able to search for this topic

 

Thanks and glad it was the answer to your problem

 

0 Cheers
big dog
Level 1

Thank you!! I spent hours with Customer Support trying to figure this out. Every year Intuit finds some way to bollix the program.