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Return processing delays, E-Services and Transcript delivery

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I am seeking any insight anyone may have as to why the IRS is "hit or miss" with processing of returns. I have clients who have received returns promptly and some filed the same way, no apparent reason for delay, having unreasonable wait times. I don't know how to explain the delays. As far as I know the practitioner priority line is still down and the CAF / E Services section is down for processing Forms 2848, accessing transcripts, etc. Can any one offer advice or insight on reason for delays, and whether e-services and transcript delivery is up and running?

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Level 15
Level 15

Ive spoken with PPS multiple times this month, if I call close to 7am when they open, I can get through with minor wait times.

If youre the paid preparer and/or third party designee they will speak to you about a clients delayed refund without a 2848 or 8821.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15

Because of shortages of workers due to COVID issues, dealing with the IRS this year is like dealing with the lottery - some people win and some people lose.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 15

Fax lines for 2848 submission are open now - July 23, 2020.


ex-AllStar