Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Restoring client files in Pro Series, choose all files, but not all files restored

Highlighted
Level 1
last updated ‎December 07, 2019 9:46 AM
 
Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Level 15
Level 15
last updated ‎December 07, 2019 9:46 AM

Does it pop up with a message at all?   

For some reason I feel like I remember, if you have returns with multiple states and you don't have all the state programs installed already, they may not copy over.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

0 Cheers
4 Replies 4
Highlighted
Level 15
Level 15
last updated ‎December 07, 2019 9:46 AM

Does it pop up with a message at all?   

For some reason I feel like I remember, if you have returns with multiple states and you don't have all the state programs installed already, they may not copy over.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

0 Cheers
Highlighted
Level 8
last updated ‎December 07, 2019 9:46 AM
That is correct, Lisa.
0 Cheers
Highlighted
Level 10
last updated ‎December 07, 2019 9:46 AM
Bingo, Lisa, I just did this by transferring all files to a new server.
** I'm still a champion... of the world! Even without The Lounge.
0 Cheers
Highlighted
Level 15
Level 15
last updated ‎December 07, 2019 9:46 AM
I thought it pops up a message when that happens though, so I'm not sure if this is Darrell's issue or not.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers