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renewal

Level 2

I can't get anyone to fix my account, why?

nohelp.JPG

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8 Replies 8
Level 15
Level 15
nobody is answering the phone?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2

Yes, but they don't seem interested in fixing the account so that this is not an ongoing issue.

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Level 13

You previously asked this, here:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-why-no-quote-and-why...

In that topic, there was the suggestion to contact Intuit.

"I can't get anyone to fix my account, why?"

Because right now, you are asking Peer Users.

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"Level Up" is a gaming function, not a real life function.
Level 2

Tried that, but they have not seemed interested in fixing my account so that this is not an ongoing issue, so I am trying to get the attention of someone that might fix the issue.  And since they sent me an email today telling me that I can go into my account and do this I am posting again that I can't.

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Employee
Employee

I'm sorry for the experience. This is way out of my domain, but i'll ask around.

Level 15

Maybe @IntuitAustin can get someone to help you.

 


ex-AllStar
Employee
Employee

Deb said she could fix it, and was going to reach out to Austin to get the customer's info. She's on the East Coast, so might not be til tomorrow. Fingers crossed...

Employee
Employee

I checked with Deb... sounds like you're set. Thanks for your perseverance, and again I'm sorry for the frustration.