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win 10 update is preventing proseries 2019 from opening

gennarostella
Level 3

after the latest win 10 update, i can't open proseries 2019....

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8 Comments 8
Just-Lisa-Now-
Level 15
Level 15

Have you restarted the computer a few times since the Win10 update? 

Ive found that it may not install all at once and several reboots can be necessary for it to complete.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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gennarostella
Level 3

i have  to no avail.....will keep trying.....may need my IT guy

 

thanks so much!

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adamchickcpa
Level 1

I have the same issue, Were you able to resolve it?

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Dependable
Level 4

I have not gotten any updates on any module since July 3.  It keeps saying you're on most current version?

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Just-Lisa-Now-
Level 15
Level 15

@Dependable wrote:

I have not gotten any updates on any module since July 3.  It keeps saying you're on most current version?


It tells you to update but then says you have the most current?  If so, then you need to use REFRESH Updates, not the regular update option.

refresh.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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adamchickcpa
Level 1

Thank you for the response. I called ProSeries twice and they were not able to help. And Windows does not let me remove the last update

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Dependable
Level 4

I've used both with the same response.  No issues until this one.

Thanks

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Dependable
Level 4

Not yet

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