Returns not successfully converted for E Filing

[BMTZ]

I keep trying to e-file returns and receive the same error message. Not transmitted, open return, correct errors in Final review, save and reconvert. The problem is that there are no errors on Federal or State. Any suggestions?  

[dkh]

Have you verified your PTIN?   it's a new step this year

Tools > Options > Firm/Preparer Info      check the pink box

[BMTZ]

Thank you! It works now. 

[dkh]

If you mark my response as the Solution  others will be able to search for this topic

Thanks and glad it was the answer to your problem

[big dog]

Thank you!! I spent hours with Customer Support trying to figure this out. Every year Intuit finds some way to bollix the program.   

[ag9]

Thank you for posting this solution! It worked for me too.

[ag9]

Yes! This worked!