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letters crashes 2019 proseries

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Level 1

I just updated the program and now when I access any letter and try to print it the program crashes

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6 Replies 6
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Level 1

Yes! Mine as well. Not the best time of the year for something like this.

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Level 1

Printing Client Letter and or Client Invoice Shuts ProSeries 

Professional Down  WHY  WHY  ProSeries needs  to fix immediately  Sent messages to ProSeries to no avail.  Was not this way yesterday

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Level 1

after two hours on the phone with tech support they have no clue as to why this happens but I did find a way around it

you can access letters and invoices on the single form print and it will print from there or you can go into tools /manage letters/ then edit and then you can print from there

only took an afternoon to figure that out!

 

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Level 1

Thank you for the work around!!! its a life saver!

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Level 3

After updating the program, trying to print the invoice also results in a program crash.  Since I refuse to work for free, I'm calling it a night.  Maybe there will be a fix from tech support by tomorrow.

Level 1

Still not working. I guess we should buy MORE expensive software - not laughing out loud 

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