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Esignature question

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Level 4

Hello. I have 2 clients who are very busy and live more than 50 miles from me. They asked if they can sign all forms (8879, VA-8879, 1040, and state return electronically). Can the Signature feature of proseries take care of all this? 

I'm just wondering which documents they sign and if they sign with just "their name" and do I need any external device to sign my part? Confused. Thank you. 

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3 Replies 3
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Level 3

After purchasing signatures, I found out e-signature did not work--despite being on the phone with support for 5 hours and having them tell me 4 different times they would call me back... still waiting.  Beware.

 

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Level 4

have you ever done them before? so is the price per client? or per signature form? I have a married couple, one was nonresident and other resident so they are filing separate state returns. 

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Level 3

Sorry but it never worked for me.  I was charged $30+ tax for 10 signatures.  Unfortunately there is zero support if it doesn't work.  Apparently there's a special department that can only handle e-sigs but they are impossible to contact and don't call back.  You have to call the main proseries support line, wait to speak with someone, who then transfers you to the special dead end department.  Frustrating!