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Efile Problem - Return will not transmit

actgsvsco
Level 2

This morning in Basic 19 "Return not Transmitted" happens when trying to efile tax return with no explanation?  Anyone else experiencing this today?

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10 Comments 10
Just-Lisa-Now-
Level 15
Level 15

I thought I saw a similar post yesterday afternoon


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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efqn
Level 1

I have the same issue. Return wll convert but not transmit. 

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jmbillmeyer
Level 2

I am having same issue, does anyone know why or how to fix? Thanks!

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actgsvsco
Level 2

Called tech support and they walked me through refreshing updates.

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actgsvsco
Level 2

Called tech support and they walked me though refreshing updates.

jmbillmeyer
Level 2

Thank you, I got it working but now having same issue...please help!

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dd456
Level 1

What is tech support number? Mine will not light up the option to Convert/Transmit

I did update several times

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Just-Lisa-Now-
Level 15
Level 15

Did you use REFRESH updates?  Sounds like someone else had to use the REFRESH option, the regular update option doesnt always seem to work properly I guess or they wouldnt have needed to include this other function..

refresh.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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MikeZ21
Level 1

I am experiencing this same problem today: "Return not transmitted". And that was for (5) Fed and NYS returns, as well as (2) extensions, same message for all.

I did try the "Refresh Updates", as well as reboot the computer and the program.

Any suggestions?

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TaxGuyBill
Level 15

That happened to me once or twice, and I disabled error checking (even though there were no errors) and it went through fine.

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