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customer support

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Level 1

what is going on with proseries.  we can not contact customer support for assistance

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7 Replies 7
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Level 15

THIS place is the defacto customer & technical support.

Try posting your specific question/issue & hopefully one of the PS experts will be able to help.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 1

we cannot increase the ppr balances either online or by calling 1-800 numbers.  We are in Guam and don't know why.  We really desperately need to print some returns!  We even tried to look online for chat to talk to someone and still not successful!  We don't know what to do now!!!

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Level 15

That sucks...and no one here can help.  I'm going to ping anyone I can think of to try to get you some help.

@IntuitAustin

@IntuitAlicia 

@AshleyatIntuit  

@KatieB 

@ ANYBODY at Intuit who might want to help take this money from his guy ?????

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Hi!  Are you reaching out to 800-434-6818?  Our renewal team's hours of operation are M-F from 9am to 6pm EST.  That being said when you do call, mention that you "have questions about your account", and you should be routed to our Account team.  They are open today.

For reference, here is our Hours Of Operation, and you'll note our renew follows regular biz hours (not extended hours) https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

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Level 1

we managed last time to get the increase online.  but now it is not working again.  I cannot increase in my intuit account, either!!!  this really is a problem and the deadline is approaching fast!

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Our support lines are open as of my posting time. It is closer to the deadline so hold times may be longer than normal. Again for reference here is the hours of operation and a member of our team can assist you further

 

https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

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Also if you post what happens when you try to increase your account balance others may be able to assist you with troubleshooting. Note that you may want to confirm your timezones settings are U.S. based since you mention you're in Guam. That may cause issues with the billing system and is your billing address for your card based here or in Guam because that may be causing issues also