Have you tried highlighting the returns and click on update acknowledgements to see if they are really lingering in purgatory?
Yep, tried it all. On hold with Intuit ProSeries now. She is "looking into it" and I have been on hold for probably 4 or 5 minutes. She comes back every couple minutes an says she is still looking into it. I checked where's my refund on irs.gov, they haven't seen it so it is definitely sitting at Intuit. My client has called contacted me several times wondering why she cannot get refund status. Last time she asked me if I efiled it? Makes me look bad!
"My client has called contacted me several times wondering why she cannot get refund status."
It would be a former client of mine if someone did that to me. Tell her to cool her jets. She has to realize she isn't your only client and crap happens.
When I explained the problem my client calmed down. I just think she didn't like the idea that I didn't know what was going on. I still don't know. Intuit sent it to a supervisor to review and hopefully fix it. They said it had a failed preparation notice on it but both the gal I talked to and someone higher up than her that she was talking to couldn't figure out what preparation failed. I was on with them for 2 hours and 10 minutes waiting for them to figure it out. They said they could not call me back....so I waited. There were no errors or problems with the return. I asked them to reject it and I would try to resend it but they can't do that apparently. So I wait for someone from Intuit to figure it out and get back to me. 😳 Oh Lordy! Yesterday I was on the phone with someone else for almost an hour. Those were 3 hours of my day waisted!
still waiting for a call back from Intuit higher up. Nothing yet and other returns are being accepted and going through. That return just sits there saying "received at Intuit". Does anyone know if it sits there long enough Intuit will just reject it? One of the 2 people I spoke with seemed to think there was a time out and it would just be rejected.
Every once in awhile they find a glitch in the software and hold on to returns that have the glitch for a period of time and then will reject those returns. I don't know if something like that is going on or if they just plain screwed something up. I'm guessing on the "screwed up" reason since we aren't seeing similar posts --------------- and we would see them if a lot of folks had returns dangling like that.
UPDATE: Ok, of course no one called me back from Intuit but they did reject the return. The reason was there were entries on Form 8962 for both the Annual Calculation and the Monthly Calculation and there can only be one. My client had her husband on the insurance the first 2 months of the year only. So I went to the part of the 8962 (after doing a lot of research) and did the shared policy allocation on the 1095-A form. Well there were still Annual and Monthly in there but the added info was there on form 8962 so I tried again, it was rejected for the same reason immediately (like in within about 5 minutes when I checked). There is no option to override either one of them. And no errors from ProSeries are showing at all. I had a mysterious green $0 on line 11(b) of the form 8962 that I couldn't get rid of or find out why it was there. I finally deleted the form 8962 and when it came back the green $0 was magically gone. So I have tried to efile again. The reject hasn't come back immediately like it did earlier today....keeping my fingers crossed. WOW it says it was sent to the IRS! Success! Still keeping my fingers crossed. 🤞