I'm dealing with the exact same problem, and not getting the needed support. First i spent 30min with CS who couldn't fix the problem, transferred me to tech. I was put on hold for another 45min and the moment the agent got on the phone, it got disconnected, and he didn't bother to call back. Now i'm back on the phone waiting, this is frustrating and as a new customer, i'm so disappointed at Intuit, the level of CS is unaceptable
Intuit support can often be summed up in one word - sucks. They direct you to this site where a lot of problems can get solved without calling support, but this isn't one of those problems.