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ProSeries Sign-In Fails

sbbstax
Level 1

I'm no longer able to open ProSeries 2016, 2017, 2018, or 2019 (I haven't installed 2020).  The process goes no further than the login screen.  I'm running Windows 10 with latest updates, and using the same logonid & password that I use to login at the ProSeries website.  I've gone as far as doing a clean uninstall/re-install of ProSeries 2019, reboot, installing updates, running as Admin user, and with my firewall completely shut down.

Here's an excerpt from an old login session recorded in the proseries.txt log file:

2019-02-27 15:22:46,953 [1] INFO [LoggerInterop.Info ?] - [psapp.cpp/zpsApplication::InitApplication/2030] - Initializing Application
2019-02-27 15:23:10,697 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignInOnLaunch/444] - Entering SignInOnLaunch
2019-02-27 15:23:10,698 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignIn/219] - Entering SignIn
2019-02-27 15:27:55,695 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignIn/242] - Exiting SignIn
2019-02-27 15:27:55,697 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignInOnLaunch/457] - Exiting SignInOnLaunch
2019-02-27 15:27:55,700 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::GetSignInStatus/306] - Entering GetSignInStatus
2019-02-27 15:27:55,704 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::GetSignInStatus/308] - Exiting GetSignInStatus

--- Miscellaneous user activity within the active application ---

2019-02-27 15:48:50,693 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignOut/501] - Entering SignOut
2019-02-27 15:48:51,238 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignOut/505] - Exiting SignOut

Here's an excerpt of login progress as of today:

2021-02-09 16:50:29,487 [1] INFO [LoggerInterop.Info ?] - [psapp.cpp/zpsApplication::InitApplication/2030] - Initializing Application
2021-02-09 16:50:52,127 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignInOnLaunch/444] - Entering SignInOnLaunch
2021-02-09 16:50:52,128 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignIn/219] - Entering SignIn
2021-02-09 16:51:09,563 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignIn/242] - Exiting SignIn
2021-02-09 16:51:09,565 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::SignInOnLaunch/457] - Exiting SignInOnLaunch
2021-02-09 16:51:09,569 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::GetSignInStatus/306] - Entering GetSignInStatus
2021-02-09 16:51:09,572 [1] INFO [LoggerInterop.Info ?] - [..\InterOp\UserLevelAuth\UserLevelAuth.cpp/UserLevelAuth::GetSignInStatus/308] - Exiting GetSignInStatus

Sign-in status doesn't appear to be returning a successful result from Intuit.  Any idea what might account for this?  Thanks in advance.

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