About 6 times this afternoon I have had ProSeries arbitrarily shut down. Even saving my work about every minute, this has resulted in a significant amount of re-work. Is anyone else dealing with this nonsense? Given the ever increasing cost of this software, this certainly should not be happening at the peak of tax season.
You must have missed the program alert yesterday about this (or was it the day before?).
Close ProSeries and restart the computer.
Open the Windows Programs menu and scroll down to ProSeries 2020 and use REPAIR UPDATES.
Now reopen ProSeries and see if you have any better luck.
As if tax season wasn't challenging enough and now you have to deal with this. Walmart only had an opening for one greeter when I applied, but you can have it if you want. Sounds like you need it more than I do at the moment.
@TAXOH - have you seen Orlando's post yet?
Ive been all good since yesterday when I used repair updates, and just now, my final client of the day it crashed and closed when switched from the state back to federal.
Thankfully it recovered the file upon restart and I'm on a 1 minute auto save so I only lost a couple of entries.
I'll give you one last piece of advice ------------------ don't buy a lottery ticket this weekend 💸
They have responded but there are too many of these posts to keep track of. Some folks have solved the problem by running a Windows update. Have you tried that?
This tax season has been absolutely miserable for 99% of the tax preparers. And then having these folks suffering through this is terrible. If Intuit wants these folks to use ProSeries next year you really need to look at giving some kind of substantial discounts to help with the pain they are going through. Personally, if I had to go through these problems this year, I know I would be going elsewhere for my software next year. You need to reach out to these folks now and let them know Intuit will do something to help make things right.
I've experienced crashes, random closing, and also a corrupted tax return. For the corrupted tax return I went through having to re-install ProSeries and losing all of my original settings without being able to save the tax return. The first tech support person I spent a half-hour with finally admitted that it was his first day before passing me on to someone new. I don't appreciate ProSeries's disregard for my time this way. A good part of a day was spent just dealing with all the fall-out of the corrupted tax return, which they never could explain - "just happens, sometimes".