Proseries is falling behind badly. Forms are so late and keep getting extended. Is any one else feeling the pressure? The tech support is not available and when you do get someone on the phone they have no idea what to do. I have been on hold for hours. Need a recommendation for a better tax software program.
"Is any one else feeling the pressure?"
Nope. It's tax season. Tax season means stress. If someone is afraid of a little stress, they should have become a cop or fireman or some other low stress job.
The IRS doesn't technically open up e-filing until tomorrow and the IRS has held up creating some of their new forms. No need to panic ......................... at least not yet. 😰
Ukraine - hang in there
I've been using Proseries for 22 years. This is typical of Intuit and it gets worse and worse each year. Its even woprse on the business returns 1120S and 1065 which HAVE to be done before the owners personal returns. Every year I lose at least five clients because Intuit doesnt get the forms out when they say they will. I'm retiring this year so I'll just muddle through and finally say GOOD RIDDENCE to INTUIT!
I've been a lont-time ProSeries Professional user and customer service gets worse each year. If someone was just getting started I would recommend Drake Software, I understand they have terrific customer service and are reasonably priced.
Thank you for that. I am at my wits end - I cannot update any forms and keep getting an error message. I talked to 5 people at ProSeries and they couldn't figure it out. I talked to my day job's IT department and they were baffled. I talked to Best Buy and the Geek Squad - no idea! I was told by someone at ProSeries that it could be my motherboard or hard drive. I bought a new computer yesterday because my old one was 6 years old. Still nothing and I am out $900 for that and $2400 for the software. My head is spinning and I am angry. Can anyone help?