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Proseries professional and Refund Advantage error

Rightso
Level 1

I am receiving an error whenever I do a return containing pay per refund (I am enrolled with refund advantage) I did enrolled and was accepted but proseries error states that I can choose pay per refund because ERO is not enrolled. 

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6 Replies 6
sjrcpa
Level 15

Someone else reported that, too.


ex-AllStar
Orlando
Intuit Alumni

I'm told this should go away for most users after our update tomorrow. Alternatively, you can go to Tools > Options > Enrollment Options and hit refresh.

Rightso
Level 1

Hi  I did two updates and resubmitted application but I am still receiving same error 

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Orlando
Intuit Alumni

Hmm. Can you confirm what version you have, by going to Help->About, Version Tab? It should be something like wPro.2020.06.something.

Then, can you select Help->Send Logs? That will generate a zip file on your desktop - please email that to proseries_engineering@intuit.com

 

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Rightso
Level 1

I submitted file. some other information under enrollment status it says rejected solution (according to instructions) resubmit application (which I did 3 times). on myproconnectintuit account reason given: EFIN enrolled under another transmitter.

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dynette reese
Level 1

Thank you for this info!!

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