I have the pro 15 free entity return. If i print the federal, or do a federal extension, and later process the state, they charge you for the state, even though it was part of the 15, . Was also charged again for a full set for a return that had been included in the free 15. Any one have the same experience, and what can you do
Im not sure if 15 means 15 returns or 15 clients.
You can print the audit trail of what you were charged for. You shouldnt have been charged twice for the same return.
Tools> Pay Per Return> View Audit Trail
I know PPR is pay 'per return' not per client, so fed and state are separate fees.
I never thought about if you purchase XX number of returns that fed and state would be counted as separate items, but it makes sense since not all states have income tax.
THE PROBLEM IS WHEN THE NJ RETURNS ARE NOT AVAILABLE, AND YOU PRINT THE FEDERAL RETURN AS ONE OF THE 15 FREE CLIENTS, LATER WHEN YOU PRINT THE STATE RETURN, THEY CHARGE YOU FOR IT. PROSERIES INSISTS THIS IS CORRECT AND FARE